Privacy Policy

1. Who We Are

This Privacy Policy applies to Reno Insulation, operating at www.renoinsulationcompany.com. Our mailing address is 517 Evans Ave #3, Reno, NV 89512. You can reach us at info@renoinsulationcompany.com with any questions about this policy.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

When you submit a contact or estimate request form on our website, we collect your name, phone number, email address, property address, and any details you include about the work you are requesting. This information is used solely to respond to your inquiry and schedule service.

Information Collected Automatically

When you visit our website, our hosting infrastructure and analytics tools may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. We use this information to understand how visitors use our website and to improve its performance.

3. Cookies

Our website may use cookies, which are small text files stored on your device by your browser. Cookies help us understand how you navigate the site and improve your experience on repeat visits. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. If you do so, some portions of the site may not function as intended. We do not use cookies to track you across unaffiliated third-party websites or for targeted advertising.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries.
• Schedule and coordinate insulation projects at your property.
• Send you follow-up communications related to your project.
• Improve our website content and user experience.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. How We Share Your Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with third-party vendors who assist us in operating our website or conducting our business, such as form hosting platforms or web analytics providers. These vendors are obligated to keep your information confidential and may not use it for their own purposes.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or government request.
• Business transfers: If Reno Insulation is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Analytics

We use Vercel Analytics to collect anonymized data about how visitors use our website, including page views, navigation paths, and general geographic regions. This data does not personally identify you. It is used only to understand site performance and improve the user experience. Vercel Analytics does not use cookies and does not track individual users across sessions or across other websites.

7. Data Retention

We retain your contact and project information for as long as is reasonably necessary to provide service to you, maintain our business records, and comply with applicable legal obligations. If you would like us to delete your information, please contact us at info@renoinsulationcompany.com and we will respond within 30 days.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information.
• The right to opt out of certain uses of your information.

To exercise any of these rights, contact us at info@renoinsulationcompany.com. We will respond to all requests within 30 days.

9. Security

We take reasonable steps to protect the personal information you provide from unauthorized access, disclosure, or misuse. Our website is served over HTTPS, and access to stored contact records is limited to authorized personnel. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including government resources, industry organizations, and local community sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of linked sites and encourage you to review their policies before submitting any personal information.

11. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: